winbad Privacy Policy

winbad ("we", "us", or "platform") places the highest importance on the privacy of users in Bangladesh. This Privacy Policy ("Policy") explains what information we collect when you use the winbad website and services, how that information is used, with whom it may be shared, and what rights you have.

By continuing to use winbad's services, you will be considered to have accepted the terms of this Privacy Policy. If you disagree with any part of this Policy, please stop using our services and contact us directly.

This document may be changed or revised from time to time. For any significant changes, we will post a notice on the website and the "Last Updated" date at the top of the document will be updated.

winbad uses your information only for specific, legitimate, and clearly defined purposes. We never use your information unnecessarily.

2.1 Account Management and Verification

Your information is used to create, manage, and secure your account. Date of birth is required to confirm age verification — only those aged 21 or above may open an account at winbad. The identity verification (KYC) process may require specific identity documents.

2.2 Transaction Processing

Financial information is used to complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay. The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳1,000.

2.3 Customer Service

To resolve your issues and provide 24/7 live chat support, we may need to view your account and transaction information.

2.4 Security and Fraud Prevention

Technical and transaction information is analysed to prevent unauthorised access, fraud, and money laundering. This is essential for the security of your account and funds.

2.5 Ensuring Responsible Gaming

By analysing gaming activity data, we can identify potentially problematic gaming behaviour and provide the necessary support.

2.6 Service Improvement

Anonymous statistics are used to improve your experience and enhance the functionality of the winbad platform.

winbad does not sell your personal information to third parties. However, information may be shared in specific circumstances:

3.1 Payment Processors

Information required to complete transactions via bKash, Nagad, Rocket, and Upay is shared with the relevant payment provider. Each provider has its own privacy policy.

3.2 Game Software Providers

Software providers such as Pragmatic Play, Spribe, JILI, and PG Soft may process a limited amount of information to verify game results and fairness.

3.3 Legal Obligations

We may be required to provide information in response to court orders, lawful requests from law enforcement agencies, or requirements from regulatory bodies of financial institutions.

3.4 Limits on Sharing with Third Parties

Outside the cases mentioned above, winbad does not share your personal information with any advertisers, data brokers, or other third parties.

winbad uses cookies and similar tracking technologies. Cookies are small text files stored on your device.

5.1 Essential Cookies

These cookies are necessary for the basic functioning of the website. They are used to maintain login sessions, store security tokens, and remember language preferences. Disabling these cookies will prevent the website from working properly.

5.2 Functional Cookies

These cookies are used to remember your preferences and settings, such as your preferred game category or display settings.

5.3 Analytics Cookies

winbad uses analytics tools to collect anonymous usage statistics. This information is not used to identify you personally — it is used solely to improve the quality of the service.

5.4 Cookie Controls

You can delete cookies or stop accepting new cookies from your browser settings. However, please note that disabling essential cookies may cause some parts of the website to not work properly.

winbad retains your personal information for as long as necessary to provide services, or as required to meet legal obligations. The retention periods for different types of information are outlined below:

• Active account information: For as long as the account remains active and for a set period after the account is closed
• Transaction history: For the period required under financial regulations
• Communication records: Customer service related information for a set period
• Technical logs: For a limited period for security analysis

When an account is closed, we securely delete or anonymise your information, though some information may need to be retained for a set period due to legal obligations.

winbad strictly provides services only to those aged 21 and above. We do not intentionally collect any personal information from anyone under the age of 21.

If we become aware that a person under the age of 21 has registered on our platform, we will immediately close that account and delete all associated information.

If you believe that a minor has created an account on our platform, please contact us immediately.

winbad may review and update this Privacy Policy from time to time. Reasons for changes may include:

• Changes to laws or regulations
• Changes to the scope or nature of our services
• Improvements in data protection technology
• Improvements based on user feedback

For any significant changes, we will publish a notice on the website. The "Last Updated" date at the top of this Policy always indicates the date of the most recent change.

If you continue to use winbad after a policy update, you will be considered to have accepted the updated policy. We therefore recommend that you review this page regularly.